Kuala Lumpur airport integrates over 100 biometric kiosks, gates and counters and mobile app

The first phase of the biometric ‘Single Token Journey’ planned by Malaysia Airports Holdings Bhd (MAHB) under its ‘Airports 4.0’ initiative is rolling out, The Edge Markets reports, with facial recognition replacing tickets and boarding passes for authentication.

The plan is for face biometrics to be used at all touch points throughout the airport, from check-in to flight boarding, to make the processes contactless while shortening the time necessary for each step to about five seconds, according to the report. The biometric technology is supplied by SITA.

The first phase includes the installation of 50 self check-in kiosks, 20 check-in counters and 56 e-gates at Kuala Lumpur International Airport Terminals 1 and 2, all running facial recognition, during the first half of 2021. The network will also be integrated with the MYAirports app, which supports biometric enrollment from home.

An integration with the immigration system will also enable foreigners at KLIA to use the biometric gates at immigration as well.Future implementations may include face biometric authentication for retail purchases and lounge access, according to MAHB CEO Datuk Mohd Shukrie Mohd Salleh.