Chubb’s Community Care business is furthering the safety of elderly and vulnerable residents under the care of the Dumfries and Galloway Housing Partnership (DGHP) with a new monitoring contract for their sheltered housing properties.
The monitoring service connects a resident’s warden call and home alarm system with Chubb’s 24-hour alarm receiving centre (ARC). If a resident triggers an alarm, skilled operators at the ARC are able to respond immediately. They have access to the medical notes of each user, and instructions on whom to contact in the event of an emergency.
The system will oversee nearly 270 sheltered properties and includes monitoring of a range of warden call and alarm systems, including third-party technologies. Jeanette Barnes, Head of Supporting People, DGHP, said mobilisation went very smoothly:
Chubb was able to demonstrate in the competitive tender that it could exceed industry standards regarding how quickly calls are answered, as well as delivering cost efficiencies to the housing partnership. When incidents happen overnight, housing managers need to be made aware as soon as possible, and we are confident that Chubb will be able to provide this critical service.