Motorola acquires Emergency Callworks

Motorola Solutions, Inc. has acquired Emergency Callworks, a privately held leading provider of Next-Generation 9-1-1 (NG9-1-1) call-taking software for public safety. NG9-1-1 systems help police, fire, and emergency medical teams better manage critical incidents by allowing more information to flow seamlessly from the public, through a 911 network and command center, to emergency personnel. Transforming situational awareness for officers on the front line can ultimately improve safety for both the public and first responders.

“Smart public safety starts with accurately routing and addressing emergency calls from the community,” said Bob Schassler, executive vice president, Solutions and Services, Motorola Solutions.

“Emergency Callworks’ solution provides an advanced, next-generation version of 911 that will be capable of moving beyond voice-only calls by processing multimedia information into the call flow. Its browser-based workstation architecture eliminates proprietary 911 switching hardware, simplifies operations and provides cost-effective system implementation, allowing for remote monitoring, service and support, with continuous delivery of innovative new features.”

Founded in 2006 and headquartered in Birmingham, Alabama, Emergency Callworks is tackling some of the toughest public safety dilemmas by pioneering the consolidation of NG9-1-1 call-taking into a single, simplified software solution. It can be deployed either as an on-site implementation or as a remote hosted solution, making it scalable to even the smallest public safety agencies, which enables access to the latest technology at a predictable price point.

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